Microsoft has provided the facility within Outlook to turn off cached exchange mode only for shared folders. Turning off cached mode removes the potential for sync issues, but we don’t want to turn off cached mode for all folders. Leading to conflicts with the synchronization of the mailbox. So, another agent might try to do something with the same email, Shared box, this synchronization delay can cause problems if, for example, oneĪgent moves a message in Outlook, but the server doesn’t get notified However, when there are several people working in a Many organizations use cached mode by default, as it can have a positive impact on performance for regular corporate mailboxes. not shared) mailbox, this doesn’t cause an issue, because there’s only one-to-one communication of changes to the mailbox, and a short delay doesn’t affect anybody else. When you’re working in an individual (i.e. Cached Exchange Mode prevents Outlook from communicating in real-time with the server, instead of waiting to synchronize on a timed schedule.
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